Foster and Kinship Care Education
FKCE Support: Application Access and Assistance
Overview:
The FKCE Application is exclusively for FKCE funded classes and participant records. For information about eligible classes and participants, please refer to the FKCE funding guidelines.
Existing Program Staff
Current authorized staff with access to the application are required to renew their access by submitting a Database User Authorization form as established by the Chancellor’s Office.
If you have previously configured Multi-Factor Authentication (MFA) to access the application but then change your phone, you will need to reset the MFA. Please refer to the "Setting Up Multi-Factor Authentication (MFA)"" section of this page for additional information.
New Program Staff
The Chancellor’s Office requires new program staff needing access to the application to have a college.edu email address and complete a Database User Authorization form.
Please contact the program Instructional Specialist/Director to request access and submit the authorization form. If you are the program director, please contact the Chancellor’s Office for further assistance.
Overview:
Multi-Factor Authentication (MFA) is required for enhanced security during the sign-in process. Users must set up MFA after accepting their invitation to access the FKCE application.
Recommended MFA Applications:
- Microsoft Authenticator Mobile App
- Google Authenticator Mobile App
- Authenticator.cc Browser Extension(Chrome, Edge, and Firefox)
Steps to Set Up MFA:
- Follow the instructions provided in the invitation email to configure MFA on your device.
- You may use any of the recommended MFA applications or another supported by your organization.
Resetting or Transferring MFA
If you have previously configured MFA to access the application but then change or lose your phone, you will need to complete a MFA reset- Reach out to the Chancellor's Office support email (please see, Who Can I Contact with Questions?) to request an MFA reset.
- After the reset is confirmed, sign into the application again.
- When prompted by the system, repeat the MFA setup process above to configure MFA on your new device.
Additional Resources:
For more information, please refer to the Additional Resources section.
Contact Information
FKCE Program Support
- FKCE Forms: To submit a new or updated Authorization Form, please email: fkceforms@cccco.edu.
- FKCE Support: To request access, or for assistance with the new login process, or assistance with program-specific issues, please email: fkcehelp@cccco.edu.
Technical Support
- District/College Help Desk: For assistance with Multi-Factor Authentication (MFA) setup, contact your institution’s help desk.
- Chancellor's Office Technical Support: If your District/College Help Desk is unable to assist with or resolve MFA issues after you have received an invitation, please email support@cccco.edu.